Delivering Care Where It’s Most Needed

From Connections to Care

20% of a person’s health and well-being can be improved simply by access to care and quality services. This, seemingly, isn’t a complex task, but many people don’t have access to consistent, safe rides to healthcare appointments. That’s where we come in.

We provide transportation services to individuals who are not in an emergency but need more assistance than a taxi service. Our service providers will be specially equipped to transport riders in wheelchairs, stretchers, or other special needs, which helps thousands of people reach their care destinations each year regardless of where or when the appointment is.

NEMT-Galaxy Home Health

We Deliver Solution!

We provide our clients with fully integrated management solutions that enables

  • Efficient operations.
  • Reduced costs.
  • Improved service.

If you don’t have a way to get to and from your covered health care services and appointments, you may be able to get a free ride. This service, called Non-Emergent Medical Transportation (NEMT), is not for emergencies. If you are having an emergency, call 911.

Our Services

Non-Medical Transportation and
Non-Emergency Medical Transportation

We are a service-oriented company which provides reliable door-to-door non-medical and non-emergent medical transportation services. We make sure that our clients get to their destination safely and on time. Our staff treats all our clients with respect and courtesy. Each driver has a clean driving record and has completed a comprehensive driving training as well as standardized CPR and first aid training.

We are committed to continuously improving our services!

We provide transport:

  • Medical Services
    • Medical Appointments
    • Dental Appointments
    • Physical Therapy
    • Dialysis Treatment
    • Outpatient Surgery
    • Treatment Centers
    • Optometrist Visits
    • Hospital Checkout
    • Emergency Room Pick Up & More!

  • Non Medical Services
    • Social Outing
    • Shopping
    • Grocery Store
    • Restaurants
    • Religious Services
    • Parties and Special Events
    • Funerals

Frequently asked questions

Scheduling a Trip

When contacting IntelliRide, we will ask questions to verify your identity, such as:

  • Your full name
  • Your date of birth
  • Your Medicaid ID number
  • Your home address

To help us properly schedule your trip(s), please have the following information available:

  • Your pick up address
  • The name, address, and telephone number of your doctor or facility
  • The reason for your appointment (for example: follow-up care)
  • The date and time of your medical appointment
  • The end time of your appointment, if known
  • Any special equipment or people that will ride with you

Day of Trip

On the day of your trip, please be ready at least 10 minutes before your driver arrives. Your driver will wait up to 15 minutes after the scheduled pick up time before departing.

If your driver has not arrived at your scheduled pick up time, please call (855) 489-4999.

Requesting a Preferred Transportation Provider

Members can request a preferred transportation provider when scheduling their trip. The reservationist will notate the request on the reservation and IntelliRide will make every effort to schedule trips with the preferred provider. Not all requests will be able to be honored.

Non Medical Transportation

As a Health First Colorado member, you may be eligible for transportation to non-medical community services and supports as part of your health plan. To qualify, you must be enrolled in one of the following Health First Colorado programs:

  • Developmental Disabilities Waiver
  • Supported Living Services Waiver
  • Elderly, Blind and Disabled Waiver
  • Community Mental Health Supports Waiver
  • Brain Injury Waiver
  • Spinal Cord Injury Waiver

To find out if you are eligible for non-medical transportation services, call IntelliRide today.

Book A Ride

Set up a ride at least 2 days before your appointment. Be ready to give:

  • Book your ride at least three business days before
  • Have the following information ready

    a. Your date of birth, first and last name, and phone number.
    b. Medicare or Medicaid ID number.
    c. Your doctor’s or facility’s name, address, and telephone number.
    d. The date and time of your medical appointment.

  • Choose one of the following methods to book your ride
  • Phone

    (303) 398-2155, (970) 225-4850, (719) 766-4660, (730) 279-3830
    Toll free phone: (855) 489-4999
    TDD state relay: 711

  • Self Service Portal

    Login to your self-service portal anytime to schedule your trips or make changes
    Call us for assistance with setting up your account.

  • Online Chat

    Chat with a live representative
    Monday–Friday 8 am–5 pm

  • APP

    Download the free mobile app to instantly schedule or track your trips. For iOS devices
    For Android devices, Usage requires a data plan or Wi-Fi connection

You may bring a family member or caretaker to your appointment. When you call for a ride, let them know if you want to bring a family member or caretaker with you. If you are having COVID-19 symptoms, call your health care provider and let them know before you get a ride to their office. Your health care provider may need to talk to you about your symptoms before your visit.

If you need a ride and live in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, or Weld County: Call IntelliRide at 855-489-4999 (toll free) (State Relay 711). Or go to If you need a ride and live in any other Colorado county: Contact a local ride provider. You can find local ride providers at

Schedule a Ride

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